Cleaning Service FAQs

Welcome to Cleaning North London’s cleaning service FAQs. Here you’ll find clear answers to the most common booking questions, access and keys queries, products and equipment details, and payments and receipts information. Whether you’re arranging a one-off deep clean or regular residential or commercial cleaning, this page will help you feel prepared and confident.

If you can’t find what you need, please get in touch on 020 3835 5129 or [email protected], or send us details via our get a quote form.

Booking Questions

How do I book a cleaning service?

You can book by calling 020 3835 5129, emailing [email protected], or using our quick book now option. Share your property type, number of rooms/bathrooms, preferred dates, and any priorities (e.g., kitchen appliances, limescale, carpets). We’ll confirm availability and provide a no-obligation estimate.

Can I get a fixed quote?

Yes, for defined scopes we can offer a fixed quote once we understand your requirements. We may request photos or a brief video walkthrough for accuracy, especially for deep cleans or larger commercial premises. Learn more about how we price and what affects the cost on our pricing page.

How far in advance should I book?

We recommend booking as early as you can, especially for end-of-tenancy, after-builders, and weekend slots. We do our best to accommodate short-notice or urgent bookings subject to team availability and dispatch times.

Do you offer one-off and regular services?

Yes. We offer one-off, weekly, fortnightly, and monthly visits for homes and businesses. We also provide specialist services such as deep cleaning, office cleaning, end-of-tenancy cleaning, and after builders cleaning.

Can I change or add tasks to my booking?

Absolutely—please let us know in advance so we can plan time and equipment. On the day, the team can usually accommodate small additions if time allows. Larger changes may require an updated quote or additional time.

What is your cancellation and rescheduling policy?

We understand plans change. Please give as much notice as possible if you need to cancel or move your appointment. Notice windows vary by service type and duration; late changes may incur a fee to cover allocated team time. If you anticipate changes, let us know early—we’ll offer the most flexible options we can.

Do you cover my area?

We serve homes and businesses across North London and the wider N area. For a general overview of our service radius and booking windows, visit our coverage page.

Access and Keys

How will the cleaners access my property?

We can meet you on-site at the start of the appointment, collect keys from a concierge, use a coded lockbox, or hold a dedicated set of keys in our secure key system. Let us know your preferred method when booking.

Can you work while I’m out?

Yes. Many clients are not at home or on-site during the clean. We’ll agree access instructions in advance and update you when the job is complete, including photos on request for one-off or specialist cleans.

Do you need parking?

If your area requires parking permits or pay-and-display, please let us know in advance. Safe nearby parking helps us arrive with the right equipment (especially for carpet/upholstery and window cleaning). Any parking charges are typically billable at cost.

What if I live in a building with restricted access?

Please share any entry codes, lift instructions, or concierge details before the visit. For commercial sites, tell us about security protocols, induction requirements, or access times so we can plan accordingly.

Products and Equipment

Do cleaners bring their own supplies?

Yes. Our teams bring professional-grade cleaning products and equipment for the booked service. For specialist tasks (e.g., carpet cleaning, oven cleaning, window cleaning), we bring the appropriate machines and tools. If you prefer we use your products—for example, for sensitive surfaces or allergies—just let us know.

Are your products eco-friendly?

We offer an eco cleaning option with low-odour, biodegradable products suitable for most homes and offices. If you choose eco, we’ll advise on any differences in dwell times or results for heavy build-up.

Can you use my vacuum, mop, or products?

Yes, if you prefer. Please ensure your equipment is in good working order and safe to use. Let us know beforehand so we plan what to bring and allocate time accordingly.

Are your products safe for children and pets?

We use reputable, industry-standard products and follow safe handling procedures. Please inform us of any allergies or sensitivities. We recommend keeping children and pets away from the immediate work area during cleaning, especially during a deep clean.

Service Scope and Preparation

How to prepare for a deep clean?

• Tidy away personal items where possible so we can focus on detailed cleaning.
• Clear sink basins and worktops if you’d like them fully polished.
• Empty bins and remove excess rubbish if not part of your requested scope.
• Defrost freezers 24 hours prior if we’ll be cleaning inside.
• Tell us about any delicate surfaces (marble, natural stone, lacquered wood) so we use the right products.

If you’re short on time, don’t worry—we can work around you. Just let us know so we can plan extra time if needed.

How long does a regular clean take?

It depends on property size, condition, and priorities. As a guide, a routine weekly or fortnightly clean of a typical flat is generally shorter than a first-time or monthly visit. Deep cleans, post-builders, and end-of-tenancy cleans require more time for detail and oven/bathroom descaling. We’ll advise an estimated duration with your quote.

What’s included in a standard clean?

A standard clean typically covers:

• General dusting, surfaces, skirting boards within reach
• Vacuuming and mopping of accessible floors
• Bathroom sanitising (toilets, sinks, showers) and kitchen surfaces
• Bins emptied on request

Add-ons can include inside oven, fridge/freezer, internal windows, blinds, carpet/upholstery, and inside cabinets. For a fuller scope, see our checklist.

Do you move furniture or appliances?

We clean around and under items where safe and accessible. For safety and surface protection, heavy or fixed furniture and plumbed-in appliances are not usually moved. If you need behind-appliance cleaning, please arrange safe access in advance.

Can you clean high or hard-to-reach areas?

We can clean within safe reach using standard step-ladders and extension tools. For very high areas, specialist equipment or a different method statement may be required. Let us know the ceiling height and access so we can plan safely.

Specialist Services

Do you provide end-of-tenancy cleaning?

Yes. Our end-of-tenancy service is designed to meet common checkout standards and includes thorough kitchen and bathroom detailing, internal windows, and limescale/grease removal. For landlords and agents, we can follow your inventory checklist. Explore more on end-of-tenancy cleaning.

Can you handle post-builders and sparkle cleans?

Yes. We offer after builders cleaning and sparkle clean services with dust extraction, detail polishing, and debris clearance within the agreed scope. Please inform us about fresh paint, delicate finishes, or snagging lists.

Do you clean offices and commercial spaces?

We do. From office cleaning and janitorial services to retail, restaurant, gym, school, and warehouse cleaning. We can work out of hours, schedule periodic deep cleans, and provide RAMS where required.

Quality, Satisfaction, and Issues

What if I’m not satisfied with the clean?

Tell us within a reasonable timeframe and we’ll review promptly. Where aspects fall short of the agreed scope, we’ll arrange a remedy visit or practical resolution. Your feedback helps us maintain standards and improve.

How do you ensure quality?

• Clear checklists and scope notes for the team
• Trained staff and safe, appropriate products
• Supervisory checks for larger jobs
• Responsive communication before and after the visit

Are you insured?

Yes. We hold appropriate public liability cover for our services. For details on what’s covered and any exclusions, please see our insurance page.

Health, Safety, and Security

Are your cleaners vetted?

We conduct identity and right-to-work checks and assess experience and references where available. We also provide ongoing training and supervision appropriate to the work.

Can you provide risk assessments and method statements?

Yes, for commercial sites and higher-risk tasks. Share your site requirements in advance so we can prepare documentation.

How do you handle keys?

Keys are coded and stored securely when provided. We track keys against jobs and never label them with full addresses. If you prefer a lockbox, we’re happy to use it.

Payments and Receipts

How do I pay?

We accept common electronic payment methods. For regular domestic clients, we can set up a recurring arrangement after the first visit. For commercial clients, invoicing terms can be agreed in advance.

Do you take deposits?

For larger or specialist bookings, a deposit may be requested to secure the slot and allocate resources. This will be confirmed when you book.

Will I receive an invoice or receipt?

Yes. You’ll receive a digital invoice and/or receipt for each completed service or as per your agreed billing cycle.

Are there extra charges I should know about?

Any potential extras—such as parking fees, congestion charges (if applicable), or additional time requested on the day—will be communicated and agreed before proceeding wherever possible.

Timing and On-the-Day Logistics

What is the arrival window?

We provide an arrival window based on route planning and team dispatch. Traffic and previous job conditions can affect timing, but we’ll keep you updated and aim to arrive within the agreed window.

Do I need to be there at the end?

Not necessarily. If you won’t be present, we can lock up and send a completion update. For end-of-tenancy or inventory-led cleans, we can share photos on request.

Can you work around pets?

Yes. Please let us know about pets, any indoor/outdoor rules, and if vacuum noise is an issue. We’ll take care to ensure doors and gates are managed as instructed.

Changes and Emergencies

Can I extend the clean on the day?

If the team’s schedule allows, we can extend the booking and confirm any additional cost before continuing. If not, we’ll offer the next available slot to complete remaining tasks.

Do you offer same-day or urgent cleaning?

Subject to availability, we’ll do our best to dispatch a team quickly for urgent needs such as last-minute viewings or spills. Calling us is the fastest way to check availability.

What happens if the team is delayed?

We’ll inform you as soon as possible and provide revised ETAs. If the delay affects your plans, we’ll work with you to reschedule or adjust the scope.

Property Conditions and Limitations

Do you guarantee removal of all stains or limescale?

We’re thorough and use professional products, but some stains, etching, or heavy limescale build-up may be permanent. We’ll always aim for the best possible result without risking surface damage.

Do you clean mould?

We can address minor surface mould on non-porous areas as part of a deep clean. For structural or recurring mould issues, we recommend specialist remediation and improved ventilation.

What surfaces require special care?

Natural stone, marble, limestone, oiled wood, and some high-gloss or speciality coatings require specific products and techniques. Please highlight these so we can protect finishes appropriately.

Regular Cleaning Arrangements

Can I have the same cleaner each visit?

For regular bookings, we aim to provide continuity where scheduling allows. If your usual cleaner is unavailable, we’ll offer a suitably briefed replacement and keep you updated.

Can you hold keys for regular cleans?

Yes. Many regular clients prefer key holding for seamless access. Keys are managed securely under our key control process.

Can I pause my service (holidays, travel, renovations)?

Of course. Let us know your dates and we’ll hold your slot or arrange a convenient restart.

Communication and Feedback

How do I share priorities or updates?

Email us or call with any notes (e.g., “focus on bathroom limescale” or “skip bedrooms this week”). For larger sites, we can keep a site log to track requests and sign-offs.

How do I provide feedback?

We welcome feedback after every visit. You can email, call, or leave a review on our reviews page. If something needs attention, tell us straight away so we can resolve it quickly.

Getting Started

• Ready to book? Use our fast book now option.
• Want a tailored estimate? Share details and photos via get a quote.
• Need to know what’s covered? See our checklist.
• Checking our service area? Visit coverage.

If you still have questions, we’re here to help. Call 020 3835 5129 or email [email protected]. We look forward to helping keep your home or workplace spotless.