Our Cleaning Service Process: How It Works

Booking a clean should be simple, clear, and dependable. Here’s our cleaning service process from first enquiry to aftercare, so you know exactly how our professional cleaning works across North London. Whether you’re arranging a one-off deep clean, regular domestic visits, or commercial cleaning for your premises, this guide explains what to expect on cleaning day and beyond.

1) Booking and Confirmation

We keep booking straightforward and transparent. Share a few details about your space and your priorities, and we’ll confirm the plan before we arrive.

• Quick enquiry
  • Tell us the property type (flat, house, office, retail), approximate size/number of rooms, preferred dates/times, and any special requests.
  • For specialist work (e.g., end of tenancy, after-builders, ovens, carpets, upholstery), let us know so we allocate the right team and equipment.
• Photos or checklist
  • Photos or a brief inventory help us estimate time and resources accurately.
  • You can also review our cleaning checklist to guide your request and flag focus areas.
• Tailored quote and availability
  • We provide a clear estimate based on property size, condition, and scope. For larger or complex sites, we may request a short call or additional photos.
  • We’ll offer a booking window based on your preferred date and our dispatch availability.
• Confirmation
  • You’ll receive a booking confirmation summarising the service type, arrival window, estimated duration, and any access instructions you’ve provided.
  • Need to update details? Just reply to the email or call 020 3835 5129.

Helpful links:

• Explore services: All cleaning services
• Ready to proceed? Get a quote or contact us

2) Preparing for Cleaning Day

A little prep helps us deliver the best result. If it’s not possible, don’t worry—just let us know and we’ll work around your setup.

• Access requirements for cleaners
  • Please confirm how we’ll enter: meet-and-greet, key safe, concierge, site manager, or facilities team.
  • Share any gate codes, parking notes, or lift instructions in advance.
• Space readiness
  • Tidy personal items where you can to help us focus on cleaning tasks.
  • For end of tenancy and deep cleans, an unfurnished or decluttered space speeds up work and results.
  • For offices, please advise if desks are hot-desks or assigned, and any areas that require out-of-hours access.
• Pets and alarms
  • Let us know if pets will be home and how to keep them safe and comfortable.
  • Provide alarm instructions or ensure systems are disarmed during the visit.

3) Cleaning Day Steps

Here’s what to expect on cleaning day. We operate with care, clear communication, and attention to detail.

• Arrival window
  • Your team arrives within the agreed window. Traffic and access can affect exact times, but we’ll keep you updated where possible.
• On-site walkthrough
  • We confirm priorities, any delicate surfaces, and high-traffic or high-touch areas.
  • Special requests are reviewed (e.g., eco-only products, fragrance-free, specific room order).
• Set-up and protection
  • We lay down protective coverings where needed and prepare equipment safely.
  • For commercial sites, we display signage as appropriate and coordinate with your staff for minimal disruption.
• The clean itself
  • Standard domestic/office clean: dusting, vacuuming, mopping, bathrooms, kitchens, bins, touchpoints, and visible surfaces.
  • Deep and specialist cleans: inside appliances, limescale removal, grout/detailing, skirting, high-reach dusting, and more as specified.
  • Add-ons by request: oven cleaning, carpet cleaning, window cleaning, upholstery, and appliance interiors.
• Quality checks and finishing
  • Team leads perform quality checks room-by-room and ensure instructions have been followed.
  • We replace moved items where practical and leave the property tidy and secure.

If you’re on-site, we’ll invite you to review key areas before we leave. If you’re off-site, we can provide photo updates on request.

4) Health, Safety, and Quality Checks

Your property and our team’s safety come first. We work in line with best practice for residential and commercial environments.

• Risk-aware approach
  • We assess trip hazards, access routes, and equipment placement.
  • We avoid working at unsafe heights and will advise if specialist access or window systems are needed.
• Surfaces and products
  • We match products to surfaces to avoid damage. Please tell us about sensitive materials (e.g., natural stone, unfinished wood, lacquered finishes).
  • Eco-options available on request; see our eco cleaning service for product considerations.
• Quality checks
  • Team leads conduct checks before completion. For recurring work, we schedule periodic supervisor reviews to keep standards consistent.

5) Special Requests and Customisation

Every home and workplace is different. Here’s how we handle special instructions without overpromising.

• How we handle special requests
  • Share your priorities when booking, and we’ll confirm if they’re included or recommend extra time/services.
  • We can focus on particular rooms (e.g., kitchens and bathrooms) or tasks (e.g., scale removal, appliance interiors).
• Sensitive or high-value items
  • Point out fragile items or areas to avoid. We’ll work carefully around them and document any limitations.
• Products and equipment preferences
  • Prefer hypoallergenic or fragrance-free? Let us know and we’ll tailor our kit where possible.
  • We bring professional equipment and supplies for most jobs. If you need us to use on-site products (e.g., for food-safe environments), please advise in advance.

6) Aftercare and Feedback

We want you to feel confident and satisfied with the result. Aftercare is integral to our service.

• Completion summary
  • We can provide a brief summary of tasks completed and note any areas that may need additional time on future visits.
• Follow-up and re-clean policy
  • If something’s not right, contact us within a reasonable timeframe and we’ll work with you to put it right.
  • Where appropriate, we may schedule a targeted revisit to address missed areas in line with the agreed scope.
• Ongoing schedules
  • For regular services, we’ll propose a suitable frequency and arrival window based on your routines and building access.
  • Adjustments can be made as your needs change—just let us know.

What’s Included vs. Optional Extras

The scope will always be confirmed in your booking, but here’s a general guide.

• Typically included (standard clean)
  • Dusting and wiping accessible surfaces
  • Vacuuming and mopping floors
  • Bathrooms: toilets, showers, sinks, mirrors, tiles as agreed
  • Kitchens: worktops, hobs, sinks, exterior of appliances, cupboard exteriors
  • General: bins, touchpoints, skirtings as time allows
• Optional or specialist services
  • Inside appliances (ovens, fridges, freezers)
  • Interior windows, blinds, and high-reach detailing
  • Carpet, rug, and upholstery cleaning
  • Post-build and sparkle clean
  • End of tenancy cleaning, move-in/move-out
  • Disinfection and hygiene-focused disinfection cleaning for workplaces

If you’re unsure what’s needed, we’ll guide you based on the property’s condition and your goals.

Access, Keys, and Parking

Clear access helps us start promptly and finish to standard.

• Keys and entry
  • We can collect keys from a concierge, use a coded lockbox, or meet you on-site. Please confirm instructions when booking.
• Parking and restrictions
  • Tell us about permits, visitor bays, loading zones, or height restrictions for car parks.
  • If parking is limited, we may ask for guidance or suggest alternative time windows to avoid disruption.
• Security
  • We lock up and set alarms per your instructions. For commercial clients, we liaise with your facilities team for sign-in/out and site rules.

Payment and Invoicing

We keep billing straightforward and transparent.

• How quotes are produced
  • Estimates are based on the information provided. Changes in scope or condition may affect the final cost and will be discussed with you.
• Payment
  • We provide invoices for all work. Payment methods and terms will be confirmed in your booking confirmation.
• Recurring services
  • For regular cleans, we agree a schedule and invoicing cadence that suits your household or business.

For more on budgeting and what affects costs, see our pricing guide.

Commercial Cleaning: What to Expect

For offices, retail, hospitality, gyms, schools, and warehouses, we align our process with your operational needs.

• Site familiarisation and RAMS
  • We review site rules, access points, and any method statements required by your building management.
• Scheduling to suit operations
  • Early morning, evening, or weekend slots may be arranged subject to availability.
• Consistency and supervision
  • Dedicated teams where possible, with periodic supervisor checks and open communication channels for site contacts.
• Sector coverage
  • Explore services such as office cleaning, restaurant cleaning, retail cleaning, gym cleaning, and school cleaning.

Residential Cleaning: What to Expect

For one-off or recurring home cleaning, we focus on reliability, care, and clear communication.

• Regular schedules
  • Weekly, fortnightly, or monthly visits available subject to availability.
• Personal preferences
  • We record your product preferences, room priorities, and access instructions so future visits run smoothly.
• Add-ons when you need them
  • Book extras like one-off cleaning, deep cleaning, move-in/move-out cleaning, and window cleaning as required.

How to Get the Most from Your Clean

A few tips to maximise results:

• Share your top three priorities before the visit.
• Declutter surfaces you want thoroughly cleaned.
• Flag materials needing special care (marble, antique wood, brass).
• Arrange access and parking details in advance.
• For recurring work, keep a simple rota of rotating deep tasks we can help with.

Common Questions About Our Process

• Can I make changes after booking?
  • Yes—contact us as soon as possible to adjust scope or timing. Changes are subject to availability.
• Do I need to be home?
  • Not necessarily. Provide secure access instructions and we’ll handle the rest.
• Will you bring equipment and products?
  • Yes. If you prefer specific products, tell us beforehand and we’ll accommodate where feasible.
• How long will it take?
  • Duration depends on size and condition. We’ll provide an estimated time and update you if the scope changes.
• What if something was missed?
  • Let us know promptly. We’ll review against the agreed scope and arrange a suitable resolution.

For more detailed Q&As, visit our FAQ.

Ready to Book?

If you’re comfortable with our process and want a reliable, professional team in North London, we’re here to help.

• Request a tailored estimate: Get a quote
• Prefer to speak to someone? Call 020 3835 5129 or email [email protected]
• New to us? See how we operate end-to-end on How it works anytime, and explore our coverage areas.

Your clean, done properly—without the hassle.