Cleaning Insurance in North London

Choosing a cleaning company is about trust as much as results. Our cleaning insurance is designed to protect your premises, people, and possessions. Cleaning North London provides insurance for professional cleaning services across homes and workplaces, with public liability cover, robust employee vetting, and clear compliance documents available on request.

What Our Cleaning Insurance Covers

We maintain comprehensive cover appropriate for residential and commercial cleaning. Policies are reviewed regularly to ensure they align with our service scope and current regulations.

• Public liability cover: Protection in case of accidental damage to property or third-party injury arising from our work.
• Employers’ liability: Cover related to our team members while working at your site.
• Goods in transit: Protection for equipment and materials while being transported to and from your property.
• Safe handling and damage cover: Procedures and cover for cleaning chemicals, specialist equipment, and delicate items, subject to policy terms.

Need specific details? We can provide proof of insurance on request for your records or contract file.

Insurance for Commercial Cleaning Contracts

Commercial sites often require specific limits and documentation. We support insurance for commercial cleaning contracts across offices, retail, hospitality, education, gyms, and warehouses. If you have a procurement checklist or mandated limits, share them with us and we will confirm compatibility with our policies before work begins.

• Site-specific requirements: We can review tender documents and ensure insurance levels meet your contract needs.
• Additional named interests: We can arrange documentation showing your business or managing agent as an interested party if required by your insurer.
• Scheduled tasks and frequency: We’ll align our method statements and risk assessments to your site’s routine and specialist tasks.

For a full overview of services we deliver under commercial contracts, visit our services list.

Our Damage and Breakage Policy

Despite careful planning, accidents can happen. Our damage and breakage policy is designed to put things right swiftly and fairly.

• Immediate reporting: If something is damaged during a visit, our team will inform you as soon as it’s safe to do so and log the incident.
• Assessment: We assess the cause, value, and the most suitable remedy—repair, replacement, or a claim under our insurance, depending on the circumstances and policy terms.
• Exclusions: Pre-existing defects, wear-and-tear, and items not properly secured or installed may fall outside cover. We’ll always be transparent about what is and isn’t included.
• Resolution: You’ll receive updates and documentation, including photos and statements, to support any claim process.

If you have high-value, antique, or fragile pieces, please flag them before the clean so we can tailor handling and, where needed, adjust our approach.

Employee Vetting and Professional Standards

A strong insurance framework works best alongside a reliable team. Our employee vetting and training help reduce risk and protect your property.

• Background checks and right-to-work verification for every operative.
• In-person onboarding, product safety training, and COSHH awareness for relevant tasks.
• Shadowing and on-the-job supervision during the initial period.
• Ongoing spot checks and refreshers on safe systems of work.

We pair trained operatives with task-appropriate equipment and eco-conscious products where suitable. For a typical task list by room or area, view our cleaning checklist.

Compliance Documents and Safety Management

We can supply compliance documents to support your audit or contract requirements. These are available upon request and can be tailored to your site.

• Method statements and risk assessments for routine, periodic, and specialist cleans.
• COSHH data sheets for chemicals we bring on site.
• Equipment service and PAT testing records where applicable.
• Insurance certificates and policy summaries.
• Site induction acknowledgements, attendance logs, and sign-off forms for longer contracts.

If you need documents ahead of a tender or mobilisation, let us know your deadline and we’ll prioritise your pack.

How We Handle Chemicals and Equipment Safely

Safe handling and damage cover starts with correct product selection and application. Our teams follow manufacturer guidance and your site’s protocols.

• Only approved products carried; substitutes authorised by a supervisor if stock changes.
• Colour-coded microfibre and tools to avoid cross-contamination.
• Low-moisture techniques for sensitive surfaces, including hardwood, stone, and upholstery, where specified.
• Ladder-free window cleaning up to reachable heights where viable; higher access arranged through approved partners if needed.

For clarity on specialist tasks like carpet, upholstery, or window cleaning, see our dedicated service pages via the services hub.

Before We Start: Information That Helps Us Protect You

Sharing a few details in advance helps us align our insurance and safety planning with your space.

• Access and security: Alarm codes, key-holder instructions, and any on-site check-in requirements.
• Building particulars: Listed status, delicate materials (e.g., marble, brass), or recently installed finishes.
• Restricted areas: Rooms or equipment not to be touched.
• High-value items: Art, antiques, or collectibles requiring special handling.
• Contractor rules: House rules, out-of-hours conditions, and noise restrictions.

Send these with your enquiry and we’ll incorporate them into your method statements and risk assessments.

Residential vs Commercial Considerations

• Residential cleaning: Focused on careful handling of personal items, soft furnishings, and finishes. We adapt to family routines, pets, and home access preferences.
• Commercial cleaning: Aligned with building management rules, security protocols, and maintenance schedules. Documentation and reporting are standard, including incident logs and supervisor sign-offs.

Whichever you choose, we apply the same commitment to safety and clarity.

What’s Not Covered

Insurance policies have limitations. While we work to minimise risk, the following are commonly excluded or may require special agreement:

• Pre-existing damage or faulty installation.
• Items of exceptional value not disclosed in advance or without adequate documentation.
• Natural wear-and-tear or deterioration unrelated to our work.
• Work outside our agreed scope or use of non-approved chemicals provided by the client.
• Consequential loss unless expressly covered by the policy.

We’ll be upfront about any exclusions that may apply to your project.

Proof of Insurance on Request

We understand procurement and compliance schedules. If you need proof of insurance on request, we can supply current certificates and summaries, including policy numbers, insurers, and renewal dates. For multi-site contracts, we’ll package documents by location so your records stay tidy.

To get started, request your documentation via our contact page or include the requirement when you get a quote.

Incident Response and Claims Process

In the unlikely event of an incident, our aim is to keep you informed and to coordinate a fair outcome without delay.

1. Report and contain: We make the area safe and prevent further damage.
2. Document: Photos, incident form, and witness notes are gathered promptly.
3. Notify: You receive an initial summary and next steps, including whether an insurance claim is appropriate.
4. Resolve: We coordinate repairs, replacements, or claims submissions as agreed, and keep you updated until closure.

We retain records for audit purposes in line with data protection obligations.

Why Insurance Matters in Cleaning

• Protection for you: If accidental damage occurs, there’s a clear route to remedy.
• Protection for our team: Operatives are covered while delivering services in your home or workplace.
• Professional standards: Insurance requirements reinforce safe systems of work, training, and documentation.
• Commercial compliance: Many facilities and managing agents require specific insurance levels before issuing access permissions.

Good insurance is part of delivering a predictable, professional service.

FAQs About Cleaning Insurance

• Do you carry public liability cover? Yes. We maintain public liability cover appropriate for residential and commercial cleaning services and can share current limits on request.
• Can you provide insurance for commercial cleaning contracts? Yes. We support common contract requirements and will confirm policy limits against your tender or building rules prior to mobilisation.
• Will you share compliance documents? Yes. We can provide method statements, risk assessments, COSHH data sheets, and certificates as needed.
• What happens if something breaks? We follow our damage and breakage policy—report, assess, and resolve via repair, replacement, or an insurance claim where applicable.
• Are subcontractors covered? On the rare occasion approved specialists are engaged, they’re required to hold their own appropriate cover. We can supply details upon request.
• Do you guarantee no damage? No company can promise that. We focus on prevention, training, and clear procedures to handle incidents responsibly.
• Can I request specific limits? For commercial contracts, yes—share your required limits and we’ll confirm whether our policies meet them.
• Are keys and access devices covered? We follow strict key-handling procedures. Coverage varies by policy terms; we’ll advise on specifics when needed.

Ready to Proceed?

If you need certificates, policy summaries, or a tailored mobilisation pack with compliance documents, we’ll prepare them promptly.

• Discuss your requirements: 020 3835 5129
• Email documentation requests: [email protected]
• Request a no-obligation quote: Get a quote
• Learn how we work from enquiry to completion: How it works

Cleaning North London serves homes and businesses across North London and the wider N area. Your safety, compliance, and peace of mind are built into every visit.